FAQs

It is important to double-check whether you are on the correct store. To do this, please check the flag that is shown on the top-right side of the website. If your email is still not recognised, you can register your account here using the same email as for your previous purchases. This will link up your past and current orders to your newly registered account.

Unfortunately at this moment in time it is not possible to order Huel to a parcel locker.

The minimum order for Huel Powder is two pouches, and for Instant Meals it is three pouches. One of the reasons behind this is that the cost related to production, packing and delivery is the same for one pouch as it is for two. This means that we would have to increase prices in order to deliver just one pouch, which is not ideal for all parties involved. This means that ultimately, a minimum order of two pouches allows us to offer a better price for our Hueligans. On top of that, the minimum order allows us to offer a free courier delivery of our products.

The reason behind this is because you are only eligible for a t-shirt with your first order and our system detected that this was not your first order with us. If you forgot to add your free t-shirt to your first order, do email us at info@huel.com from the email address you used when ordering, and we will help you further.

We have a very small window where we can make amendments to your delivery address so if your order was placed recently, please do get in touch via email on info@huel.com as soon as possible and we will do our best to amend this for you.

You can now download the invoice yourself, approximately 24 hours after your order has been processed.

All you need to do is: 

1. Log into your Huel Account - if you don’t have an account yet, you can create one via the same link.

2. Head to 'Order History' on the left-hand side. 

3. Select the order number for which you need an invoice. 

4. Next to 'Want to see your invoice?', you should see ‘Download Invoice’.

Please keep in mind that your invoice will reflect the information you provided during the order placement. If you require any company details, such as a VAT number on future invoices, kindly ensure it is added to your billing address in advance.

If you need further help please reach out to us at info@huel.com.

The good news is, delivery is free for orders over 190 zł. If your order is under 190 zł, a small delivery fee of 15 zł will be charged.

If you order before 16:00 CEST, your items will be delivered the next working day. If you order after 16:00 CEST on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and delivered the next working day.

There are some exceptions, so take a look at our Delivery questions for more information.

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended. This includes swapping products or changing payment methods.

However we can attempt, but cannot guarantee, the cancellation of your order if the request is in good time after the charge has gone through. You can always return any unwanted orders to us for a refund.

Yes! Any unopened items (Boxes - Ready-to-drink, Bars and Flavour Boost Taster Pack. Pouches - Instant Meals, Powder and Flavour Boosts) can be returned to us within 30 days of delivery for a refund. Take a look at our Refund Policy for more information.

Just login to your account to manage your subscription. Here you can do a number of things including updating your details, skipping a delivery or cancelling your subscription. Follow our Huel Subscription Guide for helpful steps.

Every person you refer will save 50 zl on their first order over 234 zl, and you’ll get 50 zl off your next order over 234 zl too! We’ve created a How to Refer a Friend guide to make it as easy as possible.

You can now download the invoice yourself, approximately 24 hours after your order has been processed.

All you need to do is: 

1. Log into your Huel Account - if you don’t have an account yet, you can create one via the same link.

2. Head to 'Order History' on the left-hand side. 

3. Select the order number for which you need an invoice. 

4. Next to 'Want to see your invoice?', you should see ‘Download Invoice’.

Please keep in mind that your invoice will reflect the information you provided during the order placement. If you require any company details, such as a VAT number on future invoices, kindly ensure it is added to your billing address in advance.

If you need further help please reach out to us at info@huel.com.

We use DPD for deliveries to Poland.

To ensure you get the best experience with our DPD carrier, please download and use the DPD app – you'll have the opportunity to select a preferred neighbour as well as a dedicated safe place.

DPD will make one delivery attempt. You’re not there? The driver will try to deliver your parcel to a nearby Pickup parcelshop, so that you may receive your order as soon as possible.

If your order is rejected in transit or at the delivery attempt, not picked up from the pickup shop within 3 days, or you request to cancel once the order has been picked and packed by our warehouse team, then you will be refunded less 50zł due to carrier costs to have the parcel sent back to us.

Absolutely! To lose 1lb of fat you need to consume 500 calories less than you need per day, and to gain 1lb of fat you should eat 500 calories more. Huel is a great way to accurately calculate your calorie intake whilst making sure you’re not compromising on nutrition. Take a look at our Guide to Fat Loss or Guide to Gaining Weight to get you started.

The skepticism of liquid diets is often due to lack of chewing (therefore leading to incomplete digestion). Digestion does begin with chewing; it starts the breakdown of solid food to increase the surface area.

However, with liquid diets this has already been done for you. Huel has fine milled oats as the carb source and these are a lot easier to break down further than whole oats. Also, peristalsis remains active throughout the alimentary canal, as we’ve addressed this with good levels of soluble and insoluble fibres in Huel.

Yes, all Huel products are suitable for both type 1 and type 2 diabetics, but we suggest limiting Huel Bars to one per day. Huel Instant Meals, Ready-to-drink and all Powder products can be consumed freely.

Our products are based on oats and are high in fibre. As with all food, if you're using medication to help control your diabetes, you should structure your intake of Huel appropriately. Huel Powder and Ready-to-drink are low in sugar, have a low-GI and you can accurately measure the amount of carbohydrate you're consuming in each meal; this may be useful depending on what medication or insulin regimen you're following.

The contribution of total energy intake that comes from carbohydrate is between 35% and 42% – depending on the Huel product – levels that tie in well with Diabetes UK recommendations. Indeed, for diabetics who count their carbs to help manage their blood glucose levels (as detailed on the Diabetes UK website), please look at the Nutrition information of Huel; for example, a 2 scoop meal of Huel Powder provides 38g of carbohydrate.

If you've had surgery on your oesophagus or stomach which has resulted in partial or total removal, you can still benefit from having Huel Instant Meals, Powder and Ready-to-drink. Follow the guidance you've been given as you would for other foods. One symptom you should have been made aware of from medical staff is dumping syndrome. This is where the transit time for food will be a lot quicker and could cause rebound hypoglycaemia (low blood sugar levels). The ingredients in Huel Powder and Ready-to-drink are low-GI and are ideal to reduce the risk of dumping syndrome. However, to be cautious, we recommend you keep your servings smaller and spread throughout the day. Obviously this depends on your requirements and if you're consuming Huel for 100% of your nutrition. If you’re having 100% Huel, we suggest you work up to this level over 1-2 weeks rather than going straight to a 100% intake.

Some gastrointestinal surgery can result in reduced absorption and increased requirements for certain nutrients, so we recommend you discuss Huel with your clinical staff before making it a regular part of your diet.

Absolutely. All Huel products are fine to have during pregnancy, but should be limited to one serving per day as there are different nutritional requirements during this period.

Mothers are told not to have too much vitamin A, nor to use vitamin A supplements during pregnancy. The amount of vitamin A in Huel meets the EU recommended intake and is lower than typical intakes of people who consume a varied diet, and far lower than levels that have been shown to be safe during pregnancy.

There are no ingredients in any of our products that are bad for nursing/lactating mothers, and they all should be fine to consume. However, we suggest you discuss this with your doctor or health visitor in case there are any clinically-specific reasons why they wouldn’t be suitable.

Consuming Huel Powder, Huel Ready-to-drink and Huel Bars may be okay if your diverticular disease is in remission, but we do advise caution. If you're in an active diverticulitis phase, the ground flaxseed may get caught up in diverticular pockets and cause irritation, so we suggest avoiding Huel products. Please note, Huel Hot and Savoury is not suitable if you have diverticulosis (both in remission and active).

Yes. Huel is safe for children above 4 years of age to include in moderation as part of a balanced, varied diet, but please give our Children, Adolescents and Huel guide a read. Huel is not suitable for babies or infants below or during weaning age as there are different nutritional requirements for this age group.

Yes! The vitamin and mineral blend in our Huel products are included to bump up the vitamins and minerals that aren't there in sufficient amounts from the food ingredients within Huel. Some vitamin and mineral supplements aren't absorbed well, but this is due to the constituents of the pill, or the form of the micronutrient used in the blend. All forms used in the Huel vitamin and mineral blend are readily absorbed to provide adequate nutrition. Read more about the Vitamins and Minerals in Huel.

Some people don’t like the inclusion of sucralose in our Huel products as it’s an artificial sweetener. We use sucralose for a number of reasons:

1. it doesn’t add any calories or carbohydrates which means the nutritional value of our products are protected
2. it’s a much healthier option than many other sweeteners
3. we only have to use a tiny amount as it’s 600 times sweeter than sugar

We do offer an Unflavoured & Unsweetened Huel Powder which doesn't contain any sucralose, and Huel Black Edition contains all-natural sweeteners.

Hot Instant Meals don't contain any sweetener.

Read more about sucralose in our Guide to Sucralose.

Yes. Our combination of different protein sources in our Huel products means they have a perfect Protein Digestibility-Corrected Amino Acid Score (PDCAAS) of 1.0. This is the same score as other animal based proteins, and more than enough to ensure all amino acids are supplied and that the protein in Huel Powder has high bioavailability. Read more about protein in our Guide to Protein, Digestion and Absorption.

Huel Hot Instant Meals have a GI of:
Tomato & Herb - 23
Thai Green Curry - 19
Mexican Chilli - 31
Additional flavours are due back soon.

Huel Powder has a GI of 16.

Huel Black Edition has a GI of 19.

Huel Ready-to-drink has a GI of 25.

Huel Bars v3.1 have a GI of 36.

Read our article about Glycaemic Index.

Huel Powder, Black Edition and Complete Protein are low FODMAP.

Huel Instant Meals, Ready-to-drink, Huel Bars and Huel Complete Protein aren’t low FODMAP.

Read more about FODMAPs here.

Most of the Huelwear range is available in men’s and women’s sizes. However all of our accessories are intended to be unisex.

We do offer sizing guidance on all our clothing. Specific product sizing can be found on the product page. The "Item Measurement" option provides a static breakdown of product and body measurements. If you're still struggling to find your right size, our "Find your fit" option helps recommend you your perfect size based on your specific details. We also provide supporting information such as “slim fit” and the model's height and size they are wearing in our product page images.

If you are still having trouble finding your correct size, please contact us and our Customer Experience team will be in touch to help you find your perfect fit.

No, the only products available to purchase are our brand new Huelwear range.

We do still offer a free T-Shirt to first time customers when they purchase our food products but these are no longer for sale.

No, the free T-Shirt is only included with a first time order of Huel food products such as our Powder and Hot & Savoury ranges.

The free gift is going to be a 1% charitable donation of our food and Huelwear profits. This will only be applicable to clothing purchases.

No, we won’t be offering bulk discounts across our Huelwear range.

Yes! You can still use the Refer a Friend scheme to refer your friends to Huel on clothing purchases. To find out more about the scheme, you can check out our referral guide online here.

For a full list of our Official Huel Discount Codes see here.

All orders over 190 zł will be eligible for free shipping.

Any orders under this value will be subject to a small delivery fee. See here.

Clothing returns are accepted within 30 days from date of purchase. For more in-depth information on clothing returns, please visit our returns page here.

Yes, if you find that the size or colour of your item isn’t right for you then you can of course exchange this, as long as the item being exchanged is something of the same price. Instructions on how to do this can be found here.

If you have received a faulty item, we sincerely apologise for any inconvenience caused. Please get in touch with our Customer Experience team who will help fix the problem.

• Please return the item to us (in it's original packaging)
• The item will then be replaced for you
• We will take a receipt before sending out a replacement item

For more in-depth information on clothing returns, please visit our returns page here.

We’ve tried to keep our loyalty club schemes as simple as possible – you eat the Huel, we do the rewarding. But if you’re wondering about how it all works then please find some frequently asked questions, and our answers, below. Alternatively please feel free to contact us via team@huel.com or on our social channels.

Your shaker and tee will be added to your order at the checkout stage on your next purchase. It will then be delivered alongside your order.

When you hit your milestone you should have been sent an email congratulating you. There is a link in this email for you to add your t-shirt size and other details. We’ll then remember this information for the next time you complete an order.

Don’t worry, our exclusive shaker and tee is on us, and comes free with your next order.